Apologies for the downtime
Posted: Mon Mar 14, 2011 10:53 pm
Network outage
Posted (March 14th, 2011 at 2:20 am PST) by patrickm
We apologize for the downtime as our core network is offline at the moment. Our network admin is addressing the issue and we expect service to resume shortly. This will prevent access to the customer web panel.
Update 4:00 am (Pacific): This issue is now resolved! This was due to network maintenance which was not supposed to have any effect on connectivity, but sadly did. We are investigating this more thoroughly and if we have any additional info to provide, it will be posted here! Thanks for your patience with this outage. Please contact Support if you are still experiencing any issues.
Update 5:41 am (Pacific): We apologize, as we are experiencing another outage. Our network admin is working on the issue at this time and we expect it to be resolved shortly. This outage will affect core services such as the Web Panel and WebMail. We will update this post as soon as we have more information or when the issue is resolved!
Update 7:11 am (Pacific): We are currently operating on half of a core, so partial connectivity has been restored. We are working to resolve an issue with one of the cisco core supervisors not maintaining it’s configuration. Systems that are affected by this are our servers located at our downtown Los Angeles, CA location (including the panel)– servers at our LAX data center are not affected by this outage.
Update 11:15 am (Pacific):Connectivity has been restored to a large part of our network. We are still experiencing routing issues that may cause outages for certain machines located in our LAX or Downtown Los Angeles data centers. This post will be updated as soon as we have more information on the source of these outages.
Update 1:45 pm (Pacific):We’re sorry for the lack of updates on this issue. Unfortunately, there haven’t been any updates here because we don’t have any new information. Our network admins have been working non-stop since this morning to fix these problems, but we’re still not sure when it will be resolved. This post is just meant to let you know that we are doing everything we possibly can to restore our system to normal and that we are not ignoring the situation. If you have already submitted a support ticket regarding this, you will receive updates by email as soon as we have them. Again, we apologize for the inconvenience this has caused you and thank you for your patience as we try to get things back to normal.
