My F***ing day so far....
Posted: Thu Jun 11, 2015 7:55 pm
Healthcare is so f***ed up
6/12 called Healthspan Cust Rel. because I paid June premium twice and now Lynn is on Medicare eff 6/1 I shouldn’t t be paying for her; told that my policy is cancelled 5/31/2015 Lynn's too - call HC.GOV. Called HC.GOV; James Johnson cfmd that our account is in good standing; HC.Gov has not cancelled our insurance – it is still active, ref application 9***-7***7 Jan 1. At lunchtime, Physiotherapy calls to say my insurance has been turned down; they want money for yesterday and can’t see me next week. 3pm called Healthspan who says no, they can’t cancel a policy like that – only hc.gov cancels; call them again. HC.gov Dixie says no no no – get Healthspan to make a 3-way and we will verify coverage. HC.Gov can't make outgoing calls and I don't know how to do a 3-way call on my phone. Called Healthspan for 3rd time – they can’t do 3-way calls and I don’t have insurance – but Lynn does under the new Medicare policy (hooray); they will escalate to some other dept (which I cannot contact) and Aerial promises to call me back “maybe tomorrow or next week”. Everybody is real sorry there's any mix-up.
6/12 called Healthspan Cust Rel. because I paid June premium twice and now Lynn is on Medicare eff 6/1 I shouldn’t t be paying for her; told that my policy is cancelled 5/31/2015 Lynn's too - call HC.GOV. Called HC.GOV; James Johnson cfmd that our account is in good standing; HC.Gov has not cancelled our insurance – it is still active, ref application 9***-7***7 Jan 1. At lunchtime, Physiotherapy calls to say my insurance has been turned down; they want money for yesterday and can’t see me next week. 3pm called Healthspan who says no, they can’t cancel a policy like that – only hc.gov cancels; call them again. HC.gov Dixie says no no no – get Healthspan to make a 3-way and we will verify coverage. HC.Gov can't make outgoing calls and I don't know how to do a 3-way call on my phone. Called Healthspan for 3rd time – they can’t do 3-way calls and I don’t have insurance – but Lynn does under the new Medicare policy (hooray); they will escalate to some other dept (which I cannot contact) and Aerial promises to call me back “maybe tomorrow or next week”. Everybody is real sorry there's any mix-up.
