Once upon a time. Adventures in retail.
Posted: Tue Aug 16, 2016 6:45 pm
Once upon a time.
Now both I and my wife are pretty jolly friendly people, well disposed towards others, tip well, try to make other people happy &c &c. But that does not mean that we don’t understand how the world works especially in the ways which are not as they seem on the surface of things.
So when we go out into the world of retail we know that there is an element of, misdirection, involved in discussions of price. You might call it deceit but I’m happy to use the softer term. I like people and I understand why they do things the way they do so it does not disappoint nor surprise me. There might be a possible world which is better where this misdirection does not occur but my equanimity is not upset that we have not reached that point yet. There is deception involved surely but in the end the buyer pays the price the retailer wanted all along and they get a nice story besides to tell their friends; a story where they are the retail hero who ‘got the good deal’ (killed the high price ogre &c.)
A classic example which does not exist to the degree today that it did 35-40 years ago was the pricing of stereo equipment. Most (not all*) stereo equipment was sold by discount retailers who carried Panasonic, Sharp, Technics, Aiwa &c. And the way it worked was that the manufacturers of all those brands published a “retail price” which was wholly fiction, much higher than anything they expected to sell it for so that the retailer could pretend to give you a ‘deal’ by discounting it to varying degrees. If you checked newspaper prices you would prove very quickly that this was true. If say a Panasonic receiver listed for $225 a scan through the ads would show that it was offered most places for $185 so that you, the gullible, buyer could salve your ego by thinking you got a good price. Now there were occasional discounts below the $185 price to be had and patient research would find those now and then. But in fact the price you were paying still gave a large margin to the retailer and the fictional “retail price” still effectively concealed what that margin was.
There was always a ‘story’ about the additional discount involving “clearance” with maybe an improvised embellishment about how the manager ‘overstocked’ and now was paying the sad price by getting a few dollars less per item.
A story, I said because the entire thing is based on creating a plausible ‘story’ to draw the buyer in with. A little narrative with some internal coherence to please the hearer enough that they don’t miss the lack of external coherence.
And like so many stories it all begins with a mythic phrase because that is all that the ‘List price’ ever was. A story opening as ritualized, comforting and expected as “once upon a time.”
Yrs,
Rubato
• Some brands enforced remarkable price consistency, Sony was famous for this, and some high-end brands used a more take-it-or-leave-it approach because their customers were shopping for quality and were not shopping just for price. Nakamichi, B&O, and ADS for example.
Now both I and my wife are pretty jolly friendly people, well disposed towards others, tip well, try to make other people happy &c &c. But that does not mean that we don’t understand how the world works especially in the ways which are not as they seem on the surface of things.
So when we go out into the world of retail we know that there is an element of, misdirection, involved in discussions of price. You might call it deceit but I’m happy to use the softer term. I like people and I understand why they do things the way they do so it does not disappoint nor surprise me. There might be a possible world which is better where this misdirection does not occur but my equanimity is not upset that we have not reached that point yet. There is deception involved surely but in the end the buyer pays the price the retailer wanted all along and they get a nice story besides to tell their friends; a story where they are the retail hero who ‘got the good deal’ (killed the high price ogre &c.)
A classic example which does not exist to the degree today that it did 35-40 years ago was the pricing of stereo equipment. Most (not all*) stereo equipment was sold by discount retailers who carried Panasonic, Sharp, Technics, Aiwa &c. And the way it worked was that the manufacturers of all those brands published a “retail price” which was wholly fiction, much higher than anything they expected to sell it for so that the retailer could pretend to give you a ‘deal’ by discounting it to varying degrees. If you checked newspaper prices you would prove very quickly that this was true. If say a Panasonic receiver listed for $225 a scan through the ads would show that it was offered most places for $185 so that you, the gullible, buyer could salve your ego by thinking you got a good price. Now there were occasional discounts below the $185 price to be had and patient research would find those now and then. But in fact the price you were paying still gave a large margin to the retailer and the fictional “retail price” still effectively concealed what that margin was.
There was always a ‘story’ about the additional discount involving “clearance” with maybe an improvised embellishment about how the manager ‘overstocked’ and now was paying the sad price by getting a few dollars less per item.
A story, I said because the entire thing is based on creating a plausible ‘story’ to draw the buyer in with. A little narrative with some internal coherence to please the hearer enough that they don’t miss the lack of external coherence.
And like so many stories it all begins with a mythic phrase because that is all that the ‘List price’ ever was. A story opening as ritualized, comforting and expected as “once upon a time.”
Yrs,
Rubato
• Some brands enforced remarkable price consistency, Sony was famous for this, and some high-end brands used a more take-it-or-leave-it approach because their customers were shopping for quality and were not shopping just for price. Nakamichi, B&O, and ADS for example.