That really sucks BSG...
After I read your post I started to think about it, and just about the only thing I
don't pay on line are tax bills, (none of them; not to the Feds, the state, or property tax)
the IRS/government payment service - which I thought I could trust.
I come from a completely different place when it comes to confidence that the government won't screw up...(And of course, when
they screw up, they're happy to blame
you and penalize you for it ...)
none of their numerous options fits with ‘IRS fucked up your payment? select #_”
Now
that one is
not unique to the government...
The same folks who design the systems come up with the questions that the public might ask, and "our system fucked up" is a concept that doesn't even exist in their universe of possibilities...