Reuters
updated 6/7/2011 CHICAGO — Americans are fed up with poor customer service, with 64 percent walking out of stores due to poor assistance and 67 percent hanging up on a call before their problems are even addressed, according to a new survey.
The most annoying gripe is not being able to get a person on the phone, followed by rude salespeople, according to findings from a Consumer Reports survey issued on Tuesday.
The findings are based on a phone survey of 1,010 adults conducted in March. The margin of error was plus or minus 3 percentage points at a 95 percent confidence level.
Wal-Mart Stores Inc's Walmart discount stores and Sam's Club members-only warehouse clubs were ranked by the magazine's subscribers among the worst in areas such as buying small appliances, electronics, cell phones and groceries.
Southwest Airlines Co was ranked as having the best staff on its airplanes, while US Airways Group Inc had the worst, Consumer Reports said.
When buying computers, Apple Inc stores and Micro Center were ranked by readers as having the most knowledgeable staff. The least capable associates were found at Walmart, Sam's Club and Costco Wholesale Corp.
Apple also won accolades in areas such as buying cell phones in stores and offering good computer tech support over the phone.
A variety of other computer makers comprised the worst in computer tech support via the phone: Acer/Gateway/eMachines, Asus, Dell, HP/Compaq, Sony and Toshiba.
2011 Thomson Reuters.
Customer Service -or- You Get What You Pay For
Customer Service -or- You Get What You Pay For
Your collective inability to acknowledge this obvious truth makes you all look like fools.
yrs,
rubato
Re: Customer Service -or- You Get What You Pay For
That brief list of companies certainly does have a cost/benefit correlation.
Re: Customer Service -or- You Get What You Pay For
I have my short list
Worst IT customer support == Samsung A lap top only 1 month old takes a month to get pickedup (I ended up posting it at my expence) 2 weeks for them to repair. Once returned it lasted 15 minets, I was then told there is nothing wrong with it. What made it worse is the IT support rep with a hard Indian accent and my lack of understanding of computers didn't resolve the problem. Wait a week for no one to come and pick up.
Best customer help == JB HiFi Bought the laptop in Toowoomba they didn't want to help. JB in Ipswich told me to bring it in they would replace it without any questions.
They were so good I had to call the head office and sing their praises.
Worst IT customer support == Samsung A lap top only 1 month old takes a month to get pickedup (I ended up posting it at my expence) 2 weeks for them to repair. Once returned it lasted 15 minets, I was then told there is nothing wrong with it. What made it worse is the IT support rep with a hard Indian accent and my lack of understanding of computers didn't resolve the problem. Wait a week for no one to come and pick up.
Best customer help == JB HiFi Bought the laptop in Toowoomba they didn't want to help. JB in Ipswich told me to bring it in they would replace it without any questions.
They were so good I had to call the head office and sing their praises.