Plan B Forum

Husband received a letter this morning from Dollar Rental Fines asking for $32.34 for unpaid tolls on the Florida turnpike ($30 of this is admin fees).

While the letter has his name and our full address on it, on closer examination the dates of the rental and the unpaid tolls were from February this year, a full four months after we returned from the USA also the last four digits of the card are not from either the card we used to pay for the rental or from the card we used for insurance excess.

The website it points us too is just for payment details and the telephone number they provided is a USA toll free number, obviously not free from here.

My gut feeling is that this is a scam, but I'd appreciate any advice.

Thanks in advance

Not a scam, but just shoddy record keeping at the rental agency, which sends these things out for collections to an outside agency. (A scam would be asking for more than $32.) Go to the Dollar Rental website and ask for information about any toll violations during your rental period: https://www.dollar.com/Help/VehicleViolations.aspx. Get whatever documentation both you and they have showing your dates of use and notify both Dollar and the collections company of their error. Registered mail (or whatever your postal equivalent is) is best. If they try to charge your credit card for it, advise your issuer that the charge is disputed and shouldn't be paid.

Cheers Sue

Sue U wrote:Not a scam, but just shoddy record keeping at the rental agency, which sends these things out for collections to an outside agency. (A scam would be asking for more than $32.) ... " .

Even with the wonders of modern automation?


If the return is greater than the cost someone will run the scam. All they have to do is hack car rental records from international travelers and count on some fraction of them to decide that it is easier to pay up than contest a lousy $32.


Could be a mistake, could be a scam too. I'd send copies of everything to the AG of the state where their mailbox is located.


yrs,
rubato

If she contacts Dollar Rental on a link to their legitimate website, (as Sue suggested) they will certainly let her know whether or not the charge is legitimate.

Must have been my aunt Judy - she was in Fla in February and didn't know there were any tolls. She's been getting letters for less than $3 but nothing yet asking for $30 extra. Sue's advice is really sound. All else is just the fury.