Plan B Forum

Recycling: 'Confused' Cornish residents ring helpline
Recycling containers Some areas will get new containers, but others will retain their existing ones

Rubbish and recycling collection changes in Cornwall have sparked thousands of calls from residents.

Cornwall Council is standardising collections across the county's former six district council areas.

A special help line has had more than 35,000 calls from people who have not received new bags and boxes or are confused about the "colour" system.

A council spokeswoman said additional staff had been taken on to clear the backlog of queries.

Esther O'Bearagh, from the waste and recycling department, said: "I don't think we underestimated - we knew there would be a lot of calls and consequently we've had that ability to bring more people in.
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RECYCLING SCHEME EXAMPLES

Glass - Black box (North Cornwall, Caradon, Restormel and Carrick); Blue box (Kerrier); Green box (Penwith)
Paper - Blue reusable bag (North Cornwall, Caradon, Restormel, Kerrier, Penwith); Red reusable bag (Carrick)
Cans/plastic bottles - Red reusable bag (North Cornwall, Caradon, Restormel, Penwith); Blue reusable bag (Kerrier); Yellow reusable bag (Carrick)
Cardboard - Orange reusable

The new fortnightly recycling service consists of one box and three reusable bags, but where similar equipment is already in use, householders will not get new receptacles.

Much of the confusion appears to be about the various different coloured bags, sacks and boxes and what goods should be recycled in which bag or box.

Residents living in the former North Cornwall, Caradon and Restormel district areas should get a complete set of three new reusable sacks and a black box to replace the coloured disposable plastic sacks they currently use.

But former Carrick district householders, who already have a black box, a red sack and a yellow sack can expect a new orange reusable sack for recycling cardboard.

Households in the former Kerrier district will also get an orange reusable sack, a blue reusable sack for paper, but no box as they already have a blue box.

Whereas residents in the former Penwith area who already have a green box will be given a blue sack for paper, a red sack for cans and plastic bottles, and the orange sack for cardboard.

http://www.bbc.co.uk/news/uk-england-cornwall-17581790

We are here today to wimess the opening of a new box to replace the box which used to stand at the corner of Ulverston Road and Sandwood Crescent. Owing to the road-widening programme carried out by the Borough Council, the Ulverston Road box was removed, leaving the wall box in Esher Road as the only box for the Ulverston Road area. This new box will enable the people of the Ulverston Road area to post letters, post-cards and small packages without recourse to the Esher Road box or to the box outside the post office at Turner's Parade which many people used to use, but which has now been discontinued owing to the opening of this box and also the re-organization of box distribution throughout the whole area, which comes into force with the opening of new boxes at the Wyatt Road Post Office in July. (a moment's pause) Nous sommes ici ce matin pour loire témoin à l'ouvermre de la nouvelle boîte pour reinplacer la boîte qui autrefois était placée au coin d'Ulverston Road et Sandwood Crescent. Porte que du projet pour l'égissement de la hie qui fait par le Borough Council, la boîte dam Ulverston Road est remplacée, et la boîte de tour dons Esher Road, est la seule boîte pour le région d'Ulverston Road. Cette boîte nouvelle rendra capables les hommes d'Ulverston Road de merue dons la poste les lettres, les cane-postales, et des petits paquets sans avant besoin de la boîte de tour dons Esher Road, ou les boîtes de la Turner's Parade bureau de poste, qui beaucoup des hommes one fait usage mais qui est maintenant disconfinuée parce que l'ouverture de cette boîte ici, et le réorganisation régionale que commence avec l'ouverture des boîtes au bureau de poste en Wyatt Road le juillet. (a moment's pause) Wir kornmen bier heute Morgen fur die Einfang auf dem neue Kabinett fur die Poste.