It is likely that Americans waiting for a new software release or application have experienced delays and even glitches that keep technicians working overtime to satisfy new and existing customers. In fact, it is not unusual for tech companies to update their software for up to a year fixing bugs that only surfaced after customers complained about issues the company’s testers may have missed. Despite technical issues and bugs in software, customers hardly abandon the new software or application simply because they comprehend that consumer-oriented high tech is never perfect right out of the gate whether it is a small internet start-up or a giant government program.
When hundreds-of-thousands of Americans attempted to enroll in a new online government health care program, they expected the government website to be perfect because it was touted as an easy way to study and choose the best option for their situation. However, there were “glitches,” errors, slow response times, and the site crashed that elicited frustration and anger prompting government officials to respond to complaints from prospective customers with promises to quickly assess and fix the problems.
That is precisely what happened [...]
Joe Barton (R-TX): “This is a huge undertaking and there are going to be glitches. My goal is the same as yours: Get rid of the glitches. The committee will work closely to get problems noticed and solved.”[...]
Tim Murphy (R-PA): “Any time something is new, there is going to be some glitches. All of us, when our children were new, well, we knew as parents we didn’t exactly know everything we were doing and we had a foul-up or two, but we persevered and our children turned out well. No matter what one does in life, when it is something new in learning the ropes of it, it is going to take a little adjustment.”[...]
Michael Burgess (R-TX): “We can’t undo the past, but certainly they can make the argument that we are having this hearing a month late and perhaps we are, but the reality is the prescription drug benefit is 40 years late and seniors who signed up for Medicare those first days back in 1965 when they were 65 years of age are now 106 years of age waiting for that prescription drug benefit, so I hope it doesn’t take us that long to get this right and I don’t believe that it will. And I do believe that fundamentally it is a good plan.”[...]
Phil Gingrey (R-GA): “I delivered 5,200 babies, but this may be the best delivery that I have ever been a part of, Mr. Speaker, and that is delivering, as I say, on a promise made by former Congresses and other Presidents over the 45-year history of the Medicare program, which was introduced in 1965 with no prescription drug benefit. And what we have done here is add part D, the ‘D’ for ‘drug’ or, if you want, the ‘delivery’ that we have finally provided to our American seniors.”[...]
Oh, yeah...that was in 2005, during the Bush administration’s implementation of the Medicare prescription drug benefit. (Read more
here.)