Here is just one small example of why I don't believe in "chain store" auto shops.
From the car talk site:
http://community.cartalk.com/discussion ... experience
I change my own oil, not because it's cheaper, but because I like to be able to get under my cars and check the blinker fluid level, muffler bearings, CV boots, brake lines, oil, antifreeze, and transmission fluid leaks myself.
Find yourself a good shop and develop a good working relationship with them. I have a shop that I use for stuff I can't do, like alignments. I've used them for at least 35 years, and sent them tons of customers. They are into their third generation of ownership at the same location since 1955. You can't
buy a good reputation like theirs. I took a car to them that needed new ball joints. The ball joints were not replaceable by themselves. They were only available along with the lower control arms at about $300 a side from AutoZone. They called the dealer to see if the parts might be cheaper there. (It's rare, but it happens.) The dealer told them that the ball joints and control arms were part of a safety recall, and would be replaced for free. Even though my favorite shop had time and effort involved, they charged nothing.
If you're not living on the edge, you're taking up too much space.