They can check you in and deliver orange juice to your hotel room, answer your questions about a missing package, whip up sushi and pack up thousands of subscription boxes.
And, perhaps most importantly, they are completely immune to Covid-19. While people have had a hard time in the coronavirus pandemic, robots are having a moment.
The Covid-19 pandemic has left millions of Americans unemployed – disproportionately those in the service industries where women and people of color make up the largest share of the labor force. In October, 11 million people were unemployed in the US, compared with about 6 million people who were without a job during the same time last year.
And as humans are experiencing record job losses and economic uncertainty, robots have become a hot commodity. Multiple technology manufacturers have reported increased demand for their bots over the course of the pandemic, from drone-like machines that can roam hallways to make deliveries and AI-powered customer service software to increased use of self-service checkouts at supermarkets.
A recent report from the World Economic Forum predicted that by 2025 the next wave of automation – turbocharged by the pandemic – will disrupt 85m jobs globally. New jobs will be created but “businesses, governments and workers must plan to urgently work together to implement a new vision for the global workforce”.
The hospitality industry, which has been one of the hardest-hit by the pandemic, has seen a clear uptick in the adoption of new technology during the pandemic. Hotels are allowing guests to use kiosks to check themselves in, apps to control the television and light switches in their room and a few use delivery bots to send to guests’ room when they want a refreshment.
Ron Swidler, chief information officer of the Gettys Group, a hotel design and development consultancy firm, said more hotels are experimenting with new technology during the pandemic. Swidler leads the Hotel of Tomorrow, a consortium of hospitality leaders that was re-upped in the middle of the pandemic to think of ways to innovate the industry. The group came up with five “big ideas” on how the industry needs to change, and new technology – including robots – are a core part of the equation.
“The cost [of automation] is coming down, the technology is getting better and we are seeing innovation working effectively in other parts of the world that we can transfer here,” Swidler said, citing Alibaba’s FlyZoo hotel that is staffed nearly entirely by technology, from check-in to room service.
While the idea of being serviced by a BB-8 lookalike in a hotel may seem strange, Swidler said permanent job losses in the industry will be a reality as hotels adopt new technologies to try to save on labor costs.
It is unclear whether the increased demand for new technology has directly caused job losses during the pandemic, but a discussion paper published by the Federal Reserve Bank of Philadelphia in September found that “automatable” jobs – occupations that could be replaced by technology that is in development or is already available – lost 4.2 more jobs per every 100 than occupations that are less at risk for automation. Occupations that are considered automatable include hotel desk clerks, shuttle drivers and retail salespeople, according to the paper.
The paper’s authors raise the widely shared concern that the automation undertaken during the pandemic will be a permanent replacement for jobs.
“The longer time it takes to fully control the virus, the higher the probability that the labor-saving technology will become permanent,” said Lei Ding, senior economic advisor at the Federal Reserve Bank of Philadelphia and co-author of the paper. “Job losses will become permanent losses.”
Currently, there are only anecdotal examples of permanent job loss due to an uptick in automation brought on by the pandemic, but the layoffs of hundreds of Pennsylvania toll booth workers provides one clear example of how labor-saving technology can sweep away jobs.
In June, the Pennsylvania Turnpike Commission laid off about 500 toll collectors in the state when it switched to all-electronic toll collecting.
For years, the commission had talked about replacing toll booth workers with automated collectors, and they finally gave workers a timeline. Per a union agreement, workers were supposed to be kept on payroll until at least October 2021, with final layoffs happening by January 2022.
When the pandemic arrived, collectors were sent home in March and were promised that the commission would still uphold the October 2021 date. But in June, the commission permanently laid off all workers, over a year before the agreed date.
“We understand the safety of employees is the most important thing, but for them to have safety mean the elimination of their jobs … It’s been devastating,” said Jock Rowe, principal officer for Teamsters Local 77, the union representing 300 of the laid-off toll workers.
Rowe cited other toll-collecting agencies that brought back toll workers with enhanced safety measures, including the Port Authority of New York and New Jersey.
The impact of a recession on the growth of automation has been well-documented by economists and has shown that automation does not grow steadily, but rather happens in bursts. Businesses are more likely to automate after experiencing economic shocks, when they have strong incentives to save on labor.
For a study published in 2016, researchers from the University of Rochester combed through 87m job postings online from before and after the Great Recession. They found that employers in cities that were hit hardest by the recession were replacing workers with labor-saving technology and more skilled workers. A report published by the Century Foundation found that “robot intensity” increased in 2009, in the immediate wake of the Great Recession, particularly in the manufacturing industry.
While an increase in automation can be good for educated workers and help to stimulate the economy, studies have also shown that new technology tends to leave low-wage workers behind.
“Automation has been a major driver in the increase in inequality,” said Daron Acemoglu, an economist at the Massachusetts Institute of Technology. Acemoglu co-authored a study published in May that showed automation creates a “prosperity gap” that benefits high-skilled workers at the sake of lower-skilled workers.
Low-wage workers are not only more susceptible to job loss and wage depression due to automation, but they also experienced the most job losses due to shutdowns. Higher-wage workers are more likely to be able to work from home during the pandemic, while lower-wage workers – a disproportionate number of whom are Black or Hispanic – were more susceptible to layoffs due to shutdown orders.
An important caveat many roboticists will point out is that artificial intelligence technology is not quite smart enough to cause mass waves of layoffs due to robots. New AI technology can take a lot of money, time and resources to set up, something that many businesses do not have during the pandemic.
“You should definitely not worry about losing your job to an AI-enabled robot right now. If you’re going to lose your job to automation, it’s going to be … some proven, well-known automation that is more than 10 or 15 years old,” said Matt Beane, an assistant professor at the University of Santa Barbara’s Technology Management Program.
AI has “tremendous potential for making humans more productive” without replacing humans, Acemoglu said, if society takes a human-centric approach to technological advances. But without the political will to make sure those who do lose jobs are taken care of, by training them for new jobs, for example, the impact of automation may be devastating and a pandemic that has already hit those workers hardest could be leave a lasting legacy of unemployment.
“I’m not saying automation is terrible … What I’m saying is it would be terrible if we put all the eggs in the automation basket,” Acemoglu said. “We have to a large extent done so over the last 30 years. [The pandemic] will just exacerbate that.”
https://www.theguardian.com/technology/ ... loyment-us
Where your job went...
Where your job went...
“If you trust in yourself, and believe in your dreams, and follow your star. . . you'll still get beaten by people who spent their time working hard and learning things and weren't so lazy.”
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Re: Where your job went...
A lot of jobs lost in the Pandemic will never come back, for lots of reasons including automation. The Pandemic speeded up automation, but it was going to get you anyways.
Re: Where your job went...
Standing just 5ft tall, Mitra navigates around the hospital wards, guided by facial recognition technology and with a chest-mounted tablet that allows patients and their loved ones to see each other.
Developed in recent years by the Bengaluru startup Invento Robotics, Mitra costs around $13,600 (£10,000) and – due to the reduced risk of infection to doctors – has become hugely popular in Indian hospitals during the pandemic.
Since making headlines at its debut in 2017 at an international summit, where it greeted Ivanka Trump and interacted with India’s prime minister Narendra Modi, Mitra has increasingly been put to use in hospitals treating Covid-19 patients.
“Mitra was originally meant for care homes, but was adapted during the pandemic to assist doctors and nurses by taking vital readings, and to help in consultations,” says Balaji Viswanathan, chief executive of Invento Robotics, which now exports the robot to five countries including the US and Australia.
India still only has about three robots for every 10,000 workers, but the domestic industry is growing rapidly, fuelled in no small part by the pandemic.
Successful startups have boomed and according to the latest report by the International Federation of Robotics (IFR), India is now among the top 10 countries for annual installation of robots in industries. Industrial robot sales reached a new record of 4,771 in 2018, up 39% from the previous year.
According to the daily Business Standard, the robotics market in India is expected to grow by 20% between 2017 and 2025. From hospitality to hospitals, a range of sectors are adopting automation to reduce costs, time or to achieve precision and – in some cases – save lives.
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“If you trust in yourself, and believe in your dreams, and follow your star. . . you'll still get beaten by people who spent their time working hard and learning things and weren't so lazy.”
Re: Where your job went...
“If you trust in yourself, and believe in your dreams, and follow your star. . . you'll still get beaten by people who spent their time working hard and learning things and weren't so lazy.”
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Decline of Customer Service Jobs
I wrote a long screed somewhere else about the effect of technology now in cutting jobs for qualified people I tried to find an email address for two major players on the Internet to give them a two-page note on how to cause that error, and the two workarounds. You just get shuttled from one proprietary web site to another, never talking to a human being or using email. You're supposed to put your input on a crappy small page. One had the nerve to tell me they didn't accept MSWord in a cut-and-paste, they only accept that Adobe Product! I gave up, they convinced me they didn't have time to hear input from me. They know their products have problems, they don't have time to listen to others on how to get the error and avoid it.
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Re: Decline of Customer Service Jobs
Methuselah wrote: ↑Wed Dec 02, 2020 8:10 pm. . . long screed . . . they don't . . . listen to others on how to . . .
I'd say they developed a relatively successful tactic there.
For Christianity, by identifying truth with faith, must teach-and, properly understood, does teach-that any interference with the truth is immoral. A Christian with faith has nothing to fear from the facts
Re: Decline of Customer Service Jobs
Maybe they will start many threads with tutorials remonstrating us for our current approach.MajGenl.Meade wrote: ↑Thu Dec 03, 2020 6:09 amI'd say they developed a relatively successful tactic there.